Any organisation that wants to become successful and remain successful must care for its customers. Satisfying customers’ needs is an important objective of any organisation irrespective of whether it is for-profit or non-profit. To do that, a company needs to create customer loyalty where customers can rely on the brand which will satisfy their needs. To create loyal customers, you need strong customer care which is what this course is about.
The purpose of this Advanced Course in Risk Management is to give students an advanced understanding, knowledge and competencies necessary to apply the principles of risk management in an organisation. The programme is intended to empower learners to acquire knowledge, skills,
Total quality management (TQM) is a philosophy, methodology and system of tools aimed to create and maintain mechanism of organization’s continuous improvement. It involves all departments and employees into improvement of processes and products. It helps to reduce costs and to meet and exceed needs and expectations of customers and other stakeholders of an organization.
This course is meant to equip the participants to: Deliver and Manage a Departmental Effort Direct the Development of Concepts, Requirements and Documents Related to the Program Manage the Preparation of a Programs Management Strategy
This training course is especially designed to offer trainees an appreciation and practical knowledge in IT strategic analysis and corporate planning by using the various strategic methods. You will learn to identify, analyze, propose alternative solutions and make decisions about IT business strategy. Special care is given to matching organizational resources to the external environment to empower it to achieve an IT strategic competitive advantage.
Gain practical know?how of the process, elements and the advanced principles of Supply Chain Management (SCM) with the Advanced Programme in Supply Chain Management for Senior Practitioners. The programme will not only enable you to ultimately participate within an integrated
To understand the principles of financial management for donor/grant funded projects. To understand how financial management and budgeting are interrelated. To grasp the core understanding of how budgets are compiled and monitored. To be able to present a well defined reporting system as a compliance measure.
This course is suitable for administrative professionals in all industries who lend secretarial support or manage an office environment, or work as a personal assistant within the organisation.