Negotiation skills are essential in the pressurised work environment of today and any other
work environment where people of various backgrounds work, yet few managers have been
trained to respond confidently and effectively in the face of these stresses.The training focuses on developing the critical skills needed to effectively manage change in the workplace. It also covers how to motivate people through the change process.
Inter-personal, intergroup and structural conflicts all point to the need for more effective tools
for lasting problem solving through negotiation. It is thus important for managers, supervisors
and client service staff to become familiar with the principles, processes, and techniques of