This foundational course provides learners with the essential skills and knowledge required to perform effectively in an administrative support role within a business environment. The focus is on developing practical competence in routine office functions and communication. Key learning areas include business communication (written and verbal), office procedures, customer service, record-keeping and filing, basic financial documentation, and the use of standard office technology and software. The course aims to build a professional work ethic and the ability to work under supervision as a reliable team member in an administrative setting.