This course equips learners with the technical and practical skills needed to install, maintain, troubleshoot, and support computer systems and networks in a business environment. The qualification covers computer hardware and software support, operating system installation and troubleshooting, networking fundamentals and configuration, cybersecurity awareness, technical problem-solving, system maintenance, documentation, and customer support processes. Graduates are prepared to ensure system reliability and provide effective technical assistance across various industries, with career opportunities including IT Support Technician, Help Desk Analyst, Desktop Support Technician, Network Assistant, and Junior Systems Administrator.