This course equips learners with foundational IT support skills required to assist users in a computer-based environment. The course covers basic computer hardware and software support, troubleshooting common IT issues, installing and configuring operating systems and applications, basic networking concepts, data protection, and customer support techniques. Learners develop problem-solving skills and an understanding of IT systems in a business context, preparing them for entry-level roles such as IT Support Assistant, Help Desk Support, Desktop Support Trainee, or Technical Support Intern across various industries.