Almost every organization has people whose personality, behaviour, attitude, work habits or
other characteristics present an occasional or frequent challenge for those around them.
This workshop will provide you with practical tools and skills to handle difficult people
whether or not you have sufficient positional authority.
The training focuses on developing the critical skills needed to effectively manage change in the workplace. It also covers how to motivate people through the change process.
In this course, you’ll learn to distinguish between various types of difficult behaviour, and
choose responses that have a high probability of succeeding rather than escalating a difficult