There will be many times when you never meet the customer in person, therefore it is essential that each employee answering the phone is able to sell or portray their personality quickly and effectively over the phone. The telephone is the most used tool in the work environment and how this tool is used is vital to customer service. Telephone Etiquette will show you how to make the telephone your business partner.The training focuses on developing the critical skills needed to effectively manage change in the workplace. It also covers how to motivate people through the change process.
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this Training. The Change Management Training will give any leader tools to implement changes more smoothly and to have those changes better accepted. This Change Management Course will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.