Secretaries and administrative assistants are responsible for a variety of administrative and clerical duties necessary to keep office environments running smoothly. They serve as an information manager for an office, schedule meetings and appointments, organize and maintain paper and electronic files, manage projects, conduct research and provide information via the telephone, postal mail and e-mail. They also may prepare correspondence and handle travel arrangements. They are often the first person customers and clients encounter upon entering businesses and other organizations, and therefore should have an outgoing personality and excellent customer-service skills.
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